Properties that are serviced by the Utility Company are required to have an in-line water pressure valve and an in-line sewer check valve. These valves are designed to protect the property owners plumbing and property from pressure damage and sewage backup.

Many household and personal products are disposable, Not Flushable. PLEASE DISPOSE OF THE FOLLOWING PRODUCTS INTO A TRASH BIN. CLEANING WIPES, ALL PERSONAL HYGIENE PRODUCTS, GREASE, BABY WIPES AND DIAPERS.

Grease is a by-product of cooking. Most grease is disposed of down the sink drain during food preparation and after meal clean up. These warm oils solidify when they cool. Over time, this causes the grease to build up and become a hardened mass. The build up restricts the flow of sewage and clogs pipes. Read more about it here.

If a water leak occurs from the homeowner’s side of the meter to the house, it is the homeowner’s responsibility for the repair of their service lines to the house and also, the usage of the water. Lake Arrowhead Utility Company advises homeowner’s to frequently check their areas for any possible leaks.

LEAK ADJUSTMENT POLICY
A leak is considered an unintentional water loss caused by broken or damaged plumbing fixtures, pipes or irrigation equipment at a customer's residence that results in a customer's bill being higher than the customer typical consumption for water service. For purposes of this policy, an adjustment must be in excess of 7,000 gallons or more to be considered. Lake Arrowhead Utility will allow one (1) leak adjustment in a twelve (12) month period. It is the sole desecration of the Utility Office on the approval of any leak adjustment.

ADJUSTMENT PROCESS
Customers must first ensure that the source of the leak has been identified and repaired. LAUC wants to ensure a customer's bill is not impacted by the same leak on future bills. The customer must show sufficient proof of the leak repair.  Once the leak has been fixed, customers should send all relevant receipts or invoices to lakearrowheadutility@windstream.net.

Utility bills are due and payable on or before the due date indicated on the monthly statement. Failure to pay by the due date shall result in a $12.00 penalty being added to the outstanding balance. All outstanding balances must be paid on or before the last day of the month to avoid disconnection of services. No partial payments will be accepted. No second notices will be sent. Failure to receive the bill does not relieve the obligation to pay.

Our current fee schedule can be found here.